If you have placed an order with us and the amount has been successfully charged to your bank or PayPal account, your order is in our system.If you cannot find your order confirmation email, it could be due to one of the following reasons:
1. An incorrect email address was entered
2. No email address was provided (confirmation was sent to your phone number)
3. Your email inbox is full
4. The email ended up in your spam folder
If you still cannot find your order confirmation, please contact us at support@moonlightmansion.com. Include the email address you used for the order, your full name, and your full address so we can locate your order and resend the confirmation.