We have a 14-day return policy, which means you have 14 days after receiving your item to request a return (Worldwide). The return cost will not be covered by us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please also fill out the return form which came inside the package.
NOTE: If you are returning an order that came with a free gift, please make sure to include it as well, otherwise we will not be able to process your return.
You can always contact us for any return question at support@moonlightmansion.com
RETURN PORTAL - EU / GB / CH / NO
For orders within the European Union / United Kingdom / Switzerland / Norway please use our Return Portal below:
Link for Return Portal click here.
After you have provided all the required information, the return label will be available for direct download. Please ensure that you use the same email address associated with your order.
INTERNATIONAL RETURNS
For orders outside of the countries listed above you have to send your order back by yourself. Please note that your return have to go through german customs and will be inspected when you return. Therefore we ask you to make sure all customs & tax costs will be covered by you (Incoterm: DDP) before sending the return.
Use the following Return Form and place inside the package:
Return Form
RETURN ADRESS:
Moonlight Mansion GmbH
Hertzstr. 1
71083 Herrenberg
Germany